Return Policy
Return Policy
At 1625 Luxe, our goal is to deliver luxury and satisfaction with every purchase. We are dedicated to providing high-quality products and exceptional customer service. Please review our return policy carefully:
Return and Exchange Policy:
1. No Returns or Exchanges:
We do not accept returns or exchanges on any of our products. This policy helps us maintain the highest standards of hygiene and quality control for our luxury home fragrances and accessories.
2. Order Issues:
If you encounter any issues with your order, such as receiving a damaged or incorrect item, please contact our customer service team immediately. We want to ensure that your experience with 1625 Luxe is positive and will work diligently to resolve any problems. To facilitate a swift resolution, please provide the following details:
- Your order number
- A description of the issue
- Photographic evidence of any damage or incorrect items (if applicable)
3. Resolution Process:
Once we receive your inquiry, our customer service team will review the details and determine the appropriate course of action. Depending on the nature of the issue, we may offer a replacement of the affected item or other suitable solutions to address your concerns. We strive to make things right and ensure your complete satisfaction.
4. Contact Us:
For any issues or inquiries, please reach out to our customer service team via the Contact page on our website. We are here to assist you and provide support throughout the process. Please be sure to include all relevant information to help us resolve your issue promptly.
5. Quality Commitment:
At 1625 Luxe, we take pride in the quality and craftsmanship of our products. If you have any questions or concerns about our products before making a purchase, please don’t hesitate to contact us for more information.
Thank You:
We appreciate your understanding and cooperation. Our commitment is to provide you with a luxurious experience from start to finish, and we are here to assist you every step of the way.